RETURNS & REFUNDS

1. Your Statutory Right to Cancel (Cooling-Off Period)

In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the statutory right to cancel your order for any reason within 14 days from the day on which you (or a third party nominated by you) take physical possession of the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., via email to support@stylezaspark.com) before the 14-day cancellation period expires. Once notified, you have a further 14 days to send the goods back to us.

2. Condition of Returned Goods

Under statutory guidelines, products must be returned in a resalable condition—meaning undamaged, unused, and wherever possible, in their original packaging with all protective seals, tags, and accessories intact. Under Regulation 34 of the Consumer Contracts Regulations, we reserve the right to make a deduction from the reimbursement for any loss in value of the goods supplied, if the loss is the result of unnecessary handling by you beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

3. Statutory Exemptions (Hygiene & Earbuds)

For health and hygiene reasons, and in accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, you cannot cancel or return certain goods if they have been unsealed after delivery. This exemption strictly applies to:

• In-ear audio equipment (Earbuds): If the protective factory seal or hygiene packaging on earbuds is broken or opened after delivery, returns will not be accepted unless the item is proven to be defective or faulty under the Consumer Rights Act 2015.
• Custom-made or personalized items tailored specifically to your specifications.

4. Faulty or Damaged Goods (Consumer Rights Act 2015)

We are under a legal duty to supply products that conform strictly with our contract. Under the UK Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and as described. For electronics (including smartwatches, power banks, and chargers), your statutory rights entitle you to the following:

• Within 30 Days: If your product is faulty, damaged, or not as described, you have an immediate statutory right to reject the goods and receive a 100% full refund, including original delivery costs.
• Within 6 Months: If a fault develops within the first six months from delivery, we are entitled to one opportunity to repair or replace the faulty item. If the repair or replacement is unsuccessful or impossible, you are entitled to a full refund or price reduction.

5. How to Initiate a Return

To start a return or report a faulty item, please follow these simple steps:

6. Return Postage Costs

If you are returning an item under your standard 14-day cooling-off period (change of mind), you are responsible for paying the return return shipping costs. However, if an item is being returned because it is faulty, defective, damaged in transit, or sent in error by Styleza Spark, we will cover 100% of the return postage costs or provide a prepaid UK return label.

7. Refund Processing Timelines

Once your return is received and inspected at our warehouse, we will notify you by email. In compliance with UK statutory requirements, reimbursements will be processed without undue delay and executed no later than:

• 14 days after the day we receive the returned goods back from you; or
• 14 days after the day you provide adequate evidence that you have shipped the goods back to us.

All refunds will be credited back to your original method of payment (Credit/Debit Card, PayPal, Apple Pay, Google Pay). Please allow 3 to 5 business days for your UK bank or card issuer to clear the funds into your account.