SHIPPING POLICY

1. Order Processing & Dispatch

All orders placed through Styleza Spark are processed within 1 to 2 business days (Monday to Friday, excluding UK bank holidays). Orders placed after 2:00 PM GMT, or on weekends, will begin processing on the next business day.

Once your order has been dispatched from our UK warehouse, you will receive an automated shipping confirmation email containing your tracking number and a direct link to monitor your parcel's progress in real time.

2. UK Delivery Coverage & Timelines

We deliver across the entirety of the United Kingdom, including England, Scotland, Wales, and Northern Ireland, as well as the Scottish Highlands and Islands, the Isle of Man, and the Isles of Scilly. We partner with established, reputable UK couriers such as Royal Mail, DPD, and DHL to ensure secure transit for your tech and lifestyle accessories.

Note: Deliveries to the Scottish Highlands, Northern Ireland, and offshore islands may occasionally require an additional 1–2 business days depending on local courier routes.

3. Risk of Loss & Statutory Rights

In strict accordance with the UK Consumer Rights Act 2015, the risk of loss or damage to goods remains entirely with Styleza Spark until the physical possession of the goods is transferred to you (or a third party identified by you to take possession). If your parcel is lost or damaged in transit by our courier network, we will issue a full replacement or refund at no additional cost to you.

4. Delays & Unforeseen Circumstances

While we make every effort to meet our estimated delivery timelines, occasional delays may occur due to severe weather conditions, national postal strikes, or seasonal courier network backlogs. Under the Consumer Contracts Regulations 2013, unless a specific delivery date was agreed upon at checkout, all goods will be delivered without undue delay and in any event within 30 days of the contract being formed.

5. Incorrect Address & Failed Deliveries

Please ensure your shipping address is entered correctly at checkout. If a delivery fails because no one was available to receive the parcel, our courier will leave a "Something for You" card with instructions for re-delivery or collection from your local depot. If a parcel is returned to us due to an incorrect address provided by the customer or failure to collect from the depot within the courier's timeframe, redelivery charges may apply.